How to Choose a Cleaning Company: 8 Key Questions

Choosing a cleaning company is mostly an exercise in predicting the future. The clean itself is easy to judge. Whether it will still be that good next spring is the real question.

These are the eight questions we would ask if we were on the other side of the table.

One: are you insured, and can I see the certificate?

Public liability cover should be immediate to produce. A company that has to go and look for it is a company that has not needed it recently, or has not got it.

Two: who exactly will be in my property?

Ask about vetting, DBS checks and whether you get the same team each visit. Continuity is what turns a good clean into a consistent one, because the team learns the property.

Three: what happens when someone is off sick?

The honest answer separates real operators from one-person outfits with a website. Backup cover should be their problem, not yours.

Four: what does the written scope include?

A quote without a documented scope is a guess. Ask for the checklist and read it. If periodic tasks are missing, they will not happen.

Five: how will I know the work was done?

Photo verification and simple reporting remove the need for you to inspect. For remote owners and multi-site managers, this is the single most valuable feature of a professional service.

Six: who is my point of contact?

A named account manager who knows your property beats a general inbox every time, especially when something needs sorting the same day.

Seven: how quickly do you respond?

Response time under pressure is the truest measure of a cleaning partner. Ask what their target is and then test it during the quoting process.

Eight: can I start with a trial?

Any confident company will offer one. We do, because the standard is easier to demonstrate than describe. If you want to see it, contact our team and we will arrange a trial clean.